Aquabums is committed to protecting your privacy and the security of your personal and health information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

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We collect personal and sensitive information necessary to provide safe and effective services. This includes personal information such as your name, address, contact details, date of birth, emergency contact, and payment details. We also collect health information which includes medical history, medications, allergies, symptoms, contraindications, and any other relevant information related to your treatment or consultations. Additionally, when you visit our website or engage with our digital marketing, we may collect information such as your IP address, device type, browser details, and interaction data through cookies and analytics tools.

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2. Why We Collect Your Information

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Your information is collected in order to deliver colonic hydrotherapy and wellness services safely and appropriately. It allows us to conduct consultations, assessments, and follow-up care while identifying any contraindications to treatment. Accurate client records are maintained for ongoing care, payments are processed, and bookings are managed efficiently. We may also use your information to communicate about appointments, service updates, or promotional offers if you have opted in. Additionally, collection of your data ensures our compliance with legal obligations and health regulations.

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3. How We Collect Your Information

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Information is collected through intake and consent forms that may be completed in person or online. We also gather information from direct communication channels such as phone, email, our website, or social media. Website usage data is collected automatically via cookies or third-party analytics platforms. If applicable, we may receive information shared by healthcare providers with your consent.

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4. Storage and Security

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Your information is stored securely using password-protected systems and encrypted storage platforms. Reasonable steps are taken to protect your data from misuse, loss, unauthorized access, or disclosure. Access to your information is limited to authorised staff and practitioners who are bound by confidentiality obligations. When your data is no longer required, it will be securely deleted or de-identified in accordance with our data retention policies and Australian privacy regulations.

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5. Disclosure of Information

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Your personal and health information will not be shared with third parties except in certain situations. These include when you have given consent, where it is necessary for your treatment such as referral to a healthcare professional, when required by law including public health reporting or legal processes, or when necessary to protect the rights, safety, or property of Aquabums, our clients, or the public. We do not sell or rent your personal information to third parties for marketing purposes.

 

6. Access and Correction

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You have the right to access and request correction of your personal information held by Aquabums. To exercise this right, please contact us in writing using the contact details provided below. We aim to respond within a reasonable timeframe, typically within 30 days.

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7. Direct Marketing and Communications

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If you choose to opt in, we may send promotional content via email or SMS. You may opt out of these communications at any time by clicking the unsubscribe link or by contacting us directly. Aquabums will not contact you for marketing purposes without your explicit consent.

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8. Website and Cookies

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Our website may use cookies to improve your browsing experience, remember preferences, and analyse site usage. You may disable cookies in your browser settings; however, this may affect your ability to access certain features on our website.

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9. Overseas Disclosure

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Aquabums does not typically disclose personal information outside of Australia. If it becomes necessary to share data with overseas service providers, we will take reasonable steps to ensure that your information is protected in line with Australian privacy standards.

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10. Complaints

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If you have concerns about how your personal information has been handled, please contact us directly. We take all complaints seriously and will investigate promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.

 

11. Updates to This Policy

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This Privacy Policy may be updated from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to any changes made.

 

12. Contact Us

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For privacy-related questions, access requests, or complaints, please contact us.