1. Eligibility & Health Requirements

 

You must be 18 years or older to receive colonic hydrotherapy at Aquabums.
Clients aged 16 to 18 may attend only with a parent or legal guardian and at our discretion.
Pregnant clients cannot be treated under any circumstances.

You must fully disclose all current and past medical conditions, medications, and allergies prior to your session.
Failure to provide accurate health information may result in cancellation without refund.

Aquabums reserves the right to refuse treatment based on any disclosed or observed medical conditions that may pose a health risk.
A decision by Aquabums to proceed with treatment does not constitute a representation that the treatment is medically appropriate.
You agree to notify Aquabums of any changes to your health or medical conditions prior to any future appointments.
Certain changes may result in temporary or permanent ineligibility for treatment.

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2. Contraindications

Colonic hydrotherapy is not recommended for individuals with the following conditions, whether current or in the past:

Pregnancy (confirmed or suspected)

• Cancer of the colon, rectum, or gastrointestinal tract

• Acute abdominal pain

• Recent gastrointestinal or rectal bleeding

• Congestive heart failure

• Uncontrolled hypertension

• Recent heart attack or heart disease

• History of seizures or epilepsy

• Carcinoma of the rectum

• Recent abdominal, colon, or rectal surgery (within six months)

• Intestinal perforation

• Strangulated abdominal or inguinal hernia

• Diverticulitis (active or chronic)

• Ulcerative colitis (active or chronic)

• Crohn’s disease (active or chronic)

• Rectal or abdominal tumors

• Severe or uncontrolled anaemia

• Liver disease or cirrhosis

• Renal insufficiency or kidney disease

• General debilitation

• Vascular or intracranial aneurysm

• Severe haemorrhoids

• Anal fissures or fistula

• Colostomy or ileostomy

• Very low body weight or low BMI

• Eating disorders such as anorexia or bulimia

• Dysautonomia or autonomic nervous system disorders

• Severe anxiety, emotional distress, or psychoses

• Immunosuppression or compromised immune system

• Recent joint replacements (hip, knee, or shoulder)

Aquabums may request medical clearance or deny treatment if any of these contraindications are present.

 

3. Informed Consent & Client Responsibility

By booking an appointment, you confirm that you have read and understood the risks and benefits of colonic hydrotherapy.
You voluntarily consent to receive treatment from a certified Aquabums practitioner.

You acknowledge that Aquabums relies on the accuracy of your health disclosures and is not liable for undisclosed or undetected conditions unless caused by our own negligence.
You may terminate your session at any time; however, if the session has commenced, full session fees may still apply.

If you experience discomfort or pain during your session, you must notify the practitioner immediately and ask for the session to stop.
You must consult your healthcare provider before requesting any further services.

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4. Hygiene & Safety Compliance

Aquabums operates in accordance with the NSW Public Health Regulation 2022 relating to skin penetration procedures.
All treatment equipment used is sterile and single-use.

Our facilities comply with infection control standards, hand hygiene protocols, and clinical waste disposal practices set by NSW Health.
For more information, please refer to the NSW Health guidelines on Colonic Lavage Businesses.

 

5. Appointment Policy

New clients should arrive at least 5-10 minutes early for their consultation and intake process.
Late arrivals may reduce the length of your session or require rescheduling at the clinic’s discretion.
Rescheduling or cancellations made less than 24 hours before your appointment may result in a cancellation fee.

 

6. Payment, Cancellations & Refunds

A 50% deposit is required at the time of booking to secure your session.
The remaining balance is payable before your session begins.
We accept credit cards, debit cards, cash, Aquabums gift cards (subject to conditions), and other approved payment methods.
Payment surcharges may apply depending on the method used.
If you cancel your appointment with more than 24 hours' notice, you may request a refund or reschedule without penalty.
Cancellations made with less than 24 hours' notice may incur a 50% cancellation fee, at Aquabums’ discretion.
Cancellations made within 6 hours of your appointment or failure to attend will result in forfeiture of your deposit and may be charged at the full session rate.
Appointments booked using gift cards or packages will have the applicable session deducted for late cancellation or non-attendance.
Unopened and unused products may be returned within 14 days for a change-of-mind refund.
All refunds will be processed in accordance with Australian Consumer Law.
If you experience discomfort or pain when using any products purchased from Aquabums, you must discontinue use immediately and consult your healthcare provider before using the product again.

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7. Gift Cards & Packages

Gift cards are valid for one year from the date of purchase.
They are non-refundable but may be transferred to one other individual if covering multiple sessions.
Gift cards and packages are subject to standard booking and payment conditions.
Fees may apply for late cancellations, reissuing lost or stolen cards, or payment surcharges.
Packages are non-transferable and are refundable only where required by law.

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8. Privacy & Data Handling

Aquabums collects personal and medical information for the purpose of delivering safe, effective services.
All information is stored securely and managed in accordance with the Privacy Act 1988 (Cth).
For full details, please refer to our Privacy Policy.

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9. Risks and Disclaimer

Colonic hydrotherapy is generally well-tolerated when performed in a hygienic, professional setting. However, as with any wellness treatment, there are potential risks. Some clients may experience mild side effects such as cramping, bloating, or temporary fatigue.

Though rare, more serious complications can occur, particularly if there are pre-existing medical conditions. These may include dehydration, electrolyte imbalance, or in very rare cases, irritation or injury to the bowel such as perforation. Our strict hygiene protocols and trained practitioners are in place to help minimise these risks.

We recommend consulting your healthcare provider before treatment, especially if you have any underlying health conditions. While many clients find the treatment beneficial, individual results will vary and no specific outcomes can be guaranteed.

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10. Limitation of Liability

Aquabums is not responsible for any adverse outcomes caused by undisclosed medical conditions, failure to follow safety instructions, or client negligence.
To the maximum extent permitted by law, Aquabums excludes liability for any loss or injury not caused directly by our own negligence or misconduct.

 

11. Marketing & Communication

If you choose to opt in, Aquabums may send you promotional offers or updates via email or SMS.
You may unsubscribe at any time by following the opt-out instructions or contacting us directly.

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12. Website Use & Content

All content displayed on the Aquabums website, including text, graphics, images, and downloadable materials, is protected by copyright law.
Use or reproduction of any material without prior written consent is strictly prohibited.

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13. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of its courts.

 

14. Changes to Terms

Aquabums may revise these Terms and Conditions at any time without prior notice.
The current version will always be available on our website.
By continuing to use our services, you agree to the most recent version of the Terms.